Privacy Policy
Effective Date: August 15, 2020
Autokraft ("we," "us," or "our") operates the website www.autokraft.ae (the "Site"). This Privacy Policy is intended to inform you about how we collect, use, disclose, and protect your personal information when you visit our Site or purchase products from us.
Your privacy is important to us, and we are committed to being transparent about our data practices. By using our Site and services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect personal information to provide and improve our services. The types of information we collect fall into two categories:
Information You Provide Directly:
This is information you give us when you make a purchase, create an account, or contact us. It may include:
- Contact Information: Name, billing address, shipping address, email address, and phone number.
- Payment Information: Credit card details and billing information. Please note that payment information is processed by secure third-party payment gateways, and we do not store your full credit card number.
- Account Information: If you create an account, we collect your username, password, and other details you provide.
- Communications: Any information you provide when you contact our customer service team.
Information We Collect Automatically:
When you browse our Site, we automatically collect certain information about your device and browsing activity. This may include:
- Device Information: Your IP address, browser type, operating system, and device identifiers.
- Usage Information: Information about the pages you visit on our Site, the time and date of your visit, the time spent on those pages, and other statistics.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Site and hold certain information.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our website and services.
- To process and fulfill your orders, including managing payments and shipping.
- To communicate with you, including sending order confirmations, shipping notifications, and responding to your customer service inquiries.
- To improve and personalize your experience on our Site.
- For marketing and promotional purposes, such as sending you emails about new products and special offers. You can opt-out of these communications at any time.
- To prevent fraudulent transactions and enhance the security of our Site.
3. Sharing Your Personal Information
We do not sell your personal information. However, we may share your information with trusted third parties who perform services on our behalf, such as:
- E-commerce Platforms: Our store is hosted on Hostinger that provides the online infrastructure to sell our products to you.
- Payment Processors: To securely process your payments.
- Shipping and Fulfillment Partners: To deliver your orders.
- Analytics Providers: To help us understand how our Site is used (e.g., Google Analytics).
We only share the information necessary for these third parties to provide their services and require them to protect your information and not use it for other purposes. We may also disclose your information if required by law or to protect our rights.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. All payment transactions are processed through a gateway provider and are not stored or processed on our servers.
5. Your Rights
You have certain rights regarding your personal information. Depending on your location, these may include the right to:
- Access the personal information we hold about you.
- Request that we correct any inaccurate personal information.
- Request that we delete your personal information.
- Opt-out of receiving marketing communications from us.
To exercise these rights, please contact us using the information below.
6. Cookies
Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser that enables the site's systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand your preferences, and compile aggregate data about site traffic and interaction so that we can offer better site experiences in the future.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Autokraft
Email: info@autokraft.ae